Category: IT Shop

Migration of IT Shop (Software) to IT Shop (ITSM)

IT Shop (Software – ) was migrated to IT Shop (ITSM – and is now listed in the Service Catalog under Software and Business Applications. After logging in you will find the familiar software shop functionality under the Software & Licenses entry. With this migration we are taking another step towards a Single Point of Contact/Self Service Portal for all of our IT services. Your existing active licenses will be transferred to the new shop. […]

Returning an IT Shop License

The IT Shop feature “New Order–>Return Software” allows you to return a software license while it is still valid. There can be several good reasons for returning a software license but it isn’t always the best strategy to deal with an erroneous order. All that happens in IT Shop when returning a software is that it is no longer assigned to you and disappears from your IT Shop network drive (unless you have other valid […]

IT Shop Terms and Conditions

The IT Shop allows users to order software licenses and download the software. It is a first step towards a «One-Stop-Shop» for all kinds of products and services provided by the IT Services department.   Data protection The IT Shop uses and generates data that is confidential and may not be passed on to third parties. Information connected to orders and requests can only be viewed by authorized members of the IT Services department and […]

IT Shop access for ETH Student Organizations

Qualified ETH student organizations can request access to ETH staff software in IT Shop to be used for work related to the student organization (but not for academic studies). Send an email to ISG VSETH with information about your student organization and the person who will order software for the organization. Note that both the person ordering software and the persons using the software have to be enrolled ETH students.   Qualification Requirements What is required for your organization to qualify? […]

Suggesting a new IT Shop Product

Software products are considered for central procurement through ICT Services if there is a broad appeal, the contract can be funded, a substantial discount can be negotiated and it is feasible to technically distribute the software through IT Shop. Criteria for central procurement of Software Broad Appeal Several institutes/departments must be interested in purchasing the software for at least a few dozen users. Contract Funding The institutes/departments must be willing to fund the contract. Usually […]