Category: FAQ

Adobe’s name-based Creative Cloud license (since 2019)

Adobe switched its Creative Cloud products license from device-based (per installation) to name-based (one personal license per person) in 2019. ETH’s previous device-based license expired on November 30th, 2019. ETH staff can order the IT Shop product «Adobe Creative Cloud All Apps» that contains all Adobe Creative Cloud applications including Acrobat DC and costs Fr. […]

I want to renew/order an older version

To keep the IT Shop catalog tidy we usually only list the two latest versions of a software product (only the latest version for student software). If you already have an installation of an older version and you want to renew/reorder the software but it’s not available in the IT Shop catalog anymore then you […]

I ordered the wrong Product/Version. What now?

If you ordered a free software product then you can just return the license in IT Shop (“New Order–>Return Software”) and order the correct product. Since “New Order–>Return Software” does not automatically refund the money you paid, it will get a bit more complicated if you would like to return a software that carries a […]

How many IT Shop Licenses do I need to order?

As a general rule you have to order one IT Shop license per installation. It does not matter if ETH Zurich has an unlimited site license for a product or just bought a limited number of licenses. The kind of license, node (single use) or floating (license server) does not make a difference either, neither […]